When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Customer Protection Guarantee
All your payments are made to Trust Client Account. Your money is not available for use by the Savvi Travel and is held in trust until payment is due to the operator. In the event of the failure of the agent, your money is secure in the separate Client Account and will be paid to the operator to ensure your holiday is unaffected. In the event of the failure of the package organiser your money is secured by law under the arrangements made by the organiser.
Savvi Travel will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection fund